Terms & Conditions

Refund Policy / Money Back Guarantee

Vintage Design Lab offers a Money Back Guarantee on design services. Customers can claim their money paid for the service back in case of dissatisfaction.

All refund requests will be fulfilled as per the following arrangement:

• You make a refund request when the initial concepts are However, once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.
• If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee).
• If a request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
• If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible for a 33% refund (less 10% service & processing fee).

All refund requests will be fulfilled as per the following arrangement:

• You have chosen a special or a custom
• The primary design concept (for any service) has been
• You have demanded revisions beyond the initial design concepts (logo or website).
• The designs (logo or website) have been
• The website has been designed, developed and deployed
• The company has not been contacted for more than 2 weeks without notice. No refund request will be entertained if you have not taken any action on your order for 2 weeks after placing your However, if you want to reactivate your order, you will be charged a certain fee depending on your project.
• If the project placed on hold upon customer request, the refund will be
• Company’s policies, or policy, has been
• Other company or designer has been approached for the same
• The creative brief is lacking in required information from the client
• A complete design change has been demanded and
• The business is closing or changing name or
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service provided will not be subject to refund under any
• Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.
• No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
• For video animation packages no refund request will be entertained after the designing of the storyboard.
• All refund requests should be communicated to the support department. Vintage Design Lab, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
• Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
• Website Emails Hosting
• Website SSL Certificates
• Website Domain
• Website Maintenance
• Website SEO
• Social Media Marketing
• Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction Vintage Design Lab management after review the project may choose to offer a partial refund to the client.

How to claim your Refund:

To assure your refund request is approved, please make sure you meet the following requirements

Claim your refund specifying your concern by contacting us via any of the following three modes:

• Dialing our number +44 7446379578or speak with your respective Project Manager to initiate a refund.
• Sending an Email to your Project Manager to initiate a
• Once your refund request is received we will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your rights to the said product would be obtained by Vintage Design Lab and you would not be able to use any version of the Let us also specify that:
• Since the rights of that product would now be transferred to Vintage Design Lab, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
• The refund approval will be at discretion of Vintage Design Lab Management.
• Management’s decision on the matter will be final.

Project Proposal / Manifesto

Vintage Design Lab provides a personalized and convenient platform for users to submit project proposals directly through the “Talk to Us” page. Users can easily fill out the project requirements form and communicate with our team using the provided online and offline contact options for further assistance.

Backup and Data Loss

By using this website, users acknowledge that they do so at their own risk. Vintage Design Lab shall not be held responsible for any data loss that may occur. Users agree to take full responsibility for their use of the website and any resulting consequences.

Endorsement

By using this website, you agree to defend, indemnify, and hold harmless Vintage Design Lab, including its directors, officers, employees, and representatives, against any loss, damage, or cost (including reasonable legal fees) arising from third-party claims related to your use of this website or your shared content.

This indemnification is in addition to any required under the Dispute Policy.

Vintage Design Lab does not claim ownership of any content you provide or share.

If you share your website or related content with Vintage Design Lab for project purposes, all such materials remain your sole property.

Vintage Design Lab will not be held responsible for the content you present on your domain or website.

All your logos, brand names, graphics, design themes, trademarks, text, images, visuals, and other creative elements remain your intellectual property.

Vintage Design Lab does not claim ownership over them in any form.

Accountability

Vintage Design Lab shall not be held liable for any damages, including incidental or consequential damages, that may arise due to downtime, unavailability, or deletion of any website from Vintage Design Lab’ servers. The extent of damages shall be limited to the immediate termination of the service in question.

Our expert team works diligently to maintain smooth, bug-free website operations to ensure an optimal browsing experience for all users.

Vintage Design Lab disclaims any and all liability resulting from, but not limited to:

• Delays or interruptions in website access.
• Data transfer errors or interruptions.
• Unauthorized use or misuse of users’ personal information.
• Errors, omissions, or inaccuracies in any information or service provided.
• Deletion or failure to store email messages.
• Inability to access or use our mail services.
• Losses resulting from the use of Vintage Design Lab’ mail or website services.
• Any loss or liability incurred in connection with processing applications or requests for our services.

Denial

Vintage Design Lab shall be the sole arbitrator in determining what constitutes a violation of these Terms and Conditions.

The company reserves the right to refuse, cancel, or suspend services at its sole discretion.

If any provision of this Agreement is deemed invalid, such invalidity shall not affect the remainder of the Agreement.

Vintage Design Lab reserves the right to replace any invalid provision with one that reflects, as closely as possible, the original purpose and intent.

Vintage Design Lab may amend these Terms and Conditions at any time without prior notice.

Users are strongly advised to review this document periodically to stay informed about updates or modifications.

This Agreement supersedes all prior proposals, agreements, and communications between Vintage Design Lab and the user regarding the use of the website.

Copyrights and Trademarks

By providing logos, brand names, graphics, design themes, trademarks, text, images, visuals, or other content to Vintage Design Lab for inclusion in a website or related materials, the customer affirms they have full copyright and/or trademark permissions for such materials.Ownership of these materials remains with the customer.

Any creative work, images, or content designed by Vintage Design Lab on behalf of a customer remain the property of Vintage Design Lab and/or its suppliers. Customers may request written permission from Vintage Design Lab to use such materials for other purposes, and approval will be granted at the company’s discretion. All permissions must be obtained in writing prior to use.

Users agree to indemnify and hold Vintage Design Lab harmless from any claims resulting from the user’s failure to obtain appropriate copyright or trademark permissions for submitted materials.

Predominant Cognizance

This document represents the complete and final agreement between Vintage Design Lab and its users regarding the use of this website. It supersedes all prior oral or written communications, proposals, or understandings related to its subject matter.

For further information or inquiries regarding these Terms and Conditions, please contact us at:

+44 7446379578

info@vintagedesignlab.co.uk

Vintage Design Lab, Registered in United Kingdom
Registered Office: 50 Princes Street, Ipswich, England, IP1 1RJ